1001 S. Wright St., Champaign, IL 61820 | Summer Hours: Mon-Fri 10:00-4:00 | hello.ymca@universityymca.org  |  (217) 337-1500

NAWC Caseworker

Champaign, IL
Belinda Guillen

University YMCA

The University YMCA, founded in 1873, develops campus and community leaders committed to social justice, environmental protection, interfaith cooperation and global engagement by fostering dialogue, reflection and action.



The New American Welcome Center (NAWC), works to make our community a place where all immigrants can thrive and flourish by engaging local institutions and mobilizing community resources to ensure equitable access to services, economic opportunities, and meaningful belonging. The University YMCA and NAWC seeks a mission driven professional to provide English and Spanish case management services for clients. The Case Worker will be responsible for providing application assistance, referrals, and follow up to clients. The case worker will also conduct outreach for public benefit programs. They will work closely with the Immigrant Family Services Manager and the NAWC team to ensure continuity and goal achievement for clients.


This is a full-time position at 37.5 hours per week. The salary range for this position is $36,000 to $45,000. Full benefit package is available for eligible employees, including health, dental, vision, retirement, and vacation. This is a grant-funded position through June 2025. Continued, at-will employment based on funding availability and performance.


  • Bilingual in Spanish and English
  • Bachelor's degree in Social Work or a related field; or at least two years of relevant work experience
  • Some evening or weekend work will be required
  • Reliable transportation and a valid driver's license

Job Duties & Responsibilities

  • Assist clients by filling out public benefits applications and facilitating follow-up with the IL Dept. of Human Services
  • Conduct case management for complex cases, create client action plans with clients, and facilitate referrals for English- and Spanish-speaking clients
  • Track client data accurately and precisely with attention to detail
  • Work with NAWC staff and volunteers to provide seamless and effective continuity of service for all clients
  • Stay up to date with policy and program changes affecting state public benefits
  • Maintain robust understanding of other human services organizations and safety net programs in Champaign County
  • Conduct outreach for public benefits programs and services
  • Ensure the team is meeting grant deliverables related to case management, referrals, and applications through direct service provision and grant oversight
  • Perform other duties as assigned

Essential Knowledge & Skills

  • Experience with the public benefits application process
  • Strong commitment to the enfranchisement and empowerment of immigrant communities
  • Ability to work with people across diverse personalities, lifestyles, cultures, political orientations, and faiths
  • Impeccable integrity, positive attitude, mission-driven, and self-directed
  • Excellent computer skills in all Microsoft Office applications and Google Suite
  • Experience with case management systems and/or grant reporting is strongly preferred